Privacy Policy

At Touchs Mail, we take your privacy seriously and are committed to protecting the personal information you provide when using our services. We ensure that your data is handled in accordance with applicable privacy laws and regulations, including the GDPR and CCPA. This Privacy Policy explains how we collect, use, store, and share your information, as well as your rights regarding your personal data. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use Touchs Mail, we may collect the following types of information:

• User Information: This includes your name, email address, and any other information you provide when registering for an account. This data is necessary to create your account and ensure the smooth operation of our services.
• Brand Information: If you are a content creator, we may collect social media data such as follower count, video views, and sales data to provide you with relevant brand collaboration opportunities and analytics.
• Account Usage: You may not use another person's account without permission. You must immediately notify us of any unauthorized use of your account.
• Activity Data: We collect information on how you interact with the service, such as login frequency and usage logs, to help us analyze performance and improve the user experience.
• Technical Data: This includes IP address, device information, operating system, and browser type. We use this data to diagnose technical issues, improve performance, and ensure the security of our services.

Additionally, some data is automatically collected via Cookies and similar technologies, as described below.

2.How We Use Your Data

We use the data we collect for the following purposes:

• Providing and Enhancing the Service: Your information is used to create and manage your account, process emails, and recommend brand collaborations tailored to your needs. We also use feedback and activity data to continuously improve our services.
• Personalized Experience: By analyzing your usage patterns, we can offer personalized brand recommendations, collaboration management, and other features to enhance your productivity and streamline communication.
• Service Analysis and Optimization: Technical and activity data help us better understand user needs, address potential issues, and optimize overall service performance.
• Legal Basis: Our primary legal grounds for processing your data include user consent, contract performance, compliance with legal obligations, and our legitimate interest in providing efficient services.

3. Use of Cookies and Tracking Technologies

We use Cookies and other tracking technologies to enhance your experience and support personalized services. Cookies are small data files stored on your device that record certain usage information.

• Essential Cookies: These Cookies are crucial for the basic functionality of our service, such as authentication and security.
• Analytical and Functional Cookies: These Cookies help us analyze user behavior and improve our service. They also support personalized recommendations and efficient email management.
• Marketing Cookies: We may use Cookies to track user preferences and offer personalized brand collaboration suggestions.
• User Control: You can manage or disable Cookies via your browser settings. However, please note that disabling Cookies may affect certain features, particularly those related to login and preference settings.

4. Data Retention and Deletion

We retain user data for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

• Retention Period: By default, we retain user data for one year. Before the data expires, we will notify you and offer an option to extend the retention period by an additional year. You can also manually delete data via your account settings at any time.
• Data Deletion: Users may request the deletion of their personal data at any time. Once the deletion request is processed, the data will be permanently removed from our system unless legal obligations require further retention.

5. Your Rights

As a user of Touchs Mail, you have full control over your personal data. Your rights include:

• Right of Access: You can view the personal data we have collected about you at any time.
• Right to Rectification: You may update or correct your personal data through your account settings or by contacting our support team.
• Right to Erasure: You have the right to request the deletion of your personal data, which will be permanently removed from our systems upon confirmation.
• Right to Data Portability: You may request an export of your personal data and have it transmitted to another platform or service provider.
• Right to Restrict Processing: You can request restrictions on the processing of your personal data, especially for marketing purposes.

6.Data Security

We are committed to ensuring the security of your personal data and have implemented various safeguards to protect against unauthorized access, modification, or disclosure. These measures include:

• Encryption: All data in transit is encrypted using SSL and TLS technologies, ensuring secure transmission.
• Secure Storage: Your data is stored on secure servers located in the United States, where strict access controls and monitoring measures are in place to protect against physical and technical threats.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to ensure our systems comply with industry standards.
• Data Breach Notification: In the unlikely event of a data breach, we will notify affected users within 72 hours, providing detailed information and taking immediate remedial action to mitigate any damage.

7. Third-Party Services and Data Sharing

At present, we do not share your personal data with any third parties. Should there be a future need to share data with third-party partners or service providers, we will obtain your explicit consent before doing so.

• Third-Party Links: Our services may include links to third-party websites or applications. We are not responsible for the privacy practices or content of these external services, and we encourage you to review their respective privacy policies.

8. Automated Decision-Making and Analysis

We use AI and automated algorithms to analyze user data and enhance your experience. These automated systems help users efficiently identify the most relevant brand collaboration opportunities and streamline email management processes.

• User Choice: Automated analysis is intended to assist users in decision-making, but it does not replace your control. You can disable certain automated features or request more detailed information about how these systems work.

9.Cross-Border Data Transfers

As we provide services to users around the world, your data may be transferred to servers located in the United States. If you are located in the European Union or other jurisdictions with strict data protection laws, we will ensure that all cross-border data transfers comply with applicable legal requirements.

• Transfer Safeguards: We use legally recognized mechanisms, such as Standard Contractual Clauses (SCCs), to protect your data during cross-border transfers. Your data will be subject to the same level of protection as in your home country.

10. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our services or legal obligations. If significant changes are made, we will notify you via email or through a prominent notice on our website. Significant changes will take effect 30 days after notification. By continuing to use our services, you agree to be bound by the updated Privacy Policy.

11.Dispute Resolution and Legal Jurisdiction

In the event of a dispute related to this Privacy Policy or our handling of your data, we encourage you to reach out to us first to seek an amicable resolution. If a resolution cannot be reached, disputes will be resolved in a court of competent jurisdiction in Delaware.

• Small Claims: For disputes under $1,000, parties may opt for binding online arbitration, with the decision being legally binding.
• Applicable Law: This Privacy Policy is governed by the laws of Delaware, United States.

12.Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us: